Welcome to Talhar Selective! All items are instock and ready to ship unless stated otherwise!
0

Shipping and Exchange Policy

International Shipping and Exchange Policy follows below after Local orders

Singapore Local Orders Policy

We are committed to ensuring a smooth and efficient delivery experience for our Singapore-based customers. Please take a moment to read the following local shipping and exchange policy carefully.

1. Courier & Shipping Timeframe

  • All local orders are delivered via Ninja Van.

  • For all in-stock items, orders will be processed and shipped out within 2 working days from the date of purchase. For Advanced-order items, orders will be processed and shipped out within 2 working days from the estimated date of stock arrival stated on the product page. (Advanced order items, are items that are not in-stock and will only arrive by the estimated date stated on each product page)

  • Delivery by Ninja Van typically takes a maximum of 2 working days after the order is shipped.

  • Once your order is prepared for shipment, you will receive a tracking number via email.

  • You can track your parcel here: https://www.ninjavan.co/en-sg/tracking

2. Address Accuracy & Delivery Issues

  • Please ensure that your shipping address is complete and accurate when placing your order.

  • If you realise that you have provided an incorrect address, please contact us as soon as possible via Instagram @talhar.selective with your order number and name.

  • If delivery fails due to:

    • An incorrect or incomplete address;

    • An inaccessible delivery location;

    • Other address-related issues;

    ➡️ Ninja Van will typically attempt delivery twice.
    ➡️ We will also attempt to contact you to resolve the issue.
    ➡️ If you remain uncontactable or if the delivery fails again, the parcel will be returned to us and no refund will be provided.
    ➡️ We seek your kind understanding, as we incur additional costs for failed deliveries.

3. Exchange Policy

  • In the unlikely event that an incorrect item is sent or if your item is received in a defective condition, we will gladly arrange an exchange for you.

  • To initiate an exchange, please contact us via Instagram @talhar.selective with your:

    • Order number

    • Name

    • Description of the issue (e.g. wrong item sent, defective item received)

  • Please notify us of any issues within 5 days of receiving your parcel.

  • Items must be returned in their original, unworn, unused condition, with all tags and packaging intact.

  • We reserve the right to inspect the item before approving any exchange.

4. What We Do Not Accept for Exchange

We currently do not accept returns or exchanges for the following reasons:

  • Sizing issues (please refer to our detailed size charts before ordering)

  • Change of mind or personal dissatisfaction with the item

  • Colour variation due to differences in display screens

  • Late notification beyond the stated 5-day window after parcel receipt

  • Items that are worn, used, or damaged 

5. Final Acknowledgment

By placing an order with us, you acknowledge and accept all terms stated in this Singapore Local Orders Policy.


International Shipping & Failed Delivery Policy

We value our international customers and aim to provide the best possible service. Please carefully review the following policy regarding international orders, shipping, and failed deliveries.

1. Responsibility for Receiving Delivery

  • All International orders are delivered via J&T. Once your order has been dispatched, you will receive a tracking number in your email. You can then track your order with this link. https://www.jtexpress.sg/trackmyparcel

    If your parcel requires further attention such as tax & duties payable or address confirmation, both our team and the courier will attempt to contact you through various methods (email, SMS, or phone) to facilitate successful delivery.

  • We strongly advise you to:

    • Monitor your email and mobile messages, especially for notifications regarding packages shipped from Singapore.

    • Pay any applicable customs duties and taxes in a timely manner to prevent delays or non-delivery.

    • Double-check that your shipping address and contact details are correct at the time of checkout.

2. Delivery Attempts & Unreachable Customers

  • The courier will contact you before making a delivery attempt. 

  • Our team will also make reasonable efforts to contact you if we are notified of delivery issues.

  • If you remain uncontactable after one (1) week from the courier’s first attempted contact, the parcel will be automatically returned to us.

3. Failed Delivery Scenarios

If delivery fails due to any of the following reasons:

  • You are uncontactable despite multiple attempts.

  • You refuse to accept the parcel.

  • You fail to pay applicable customs duties/taxes, causing the parcel to be returned.

  • You provide an incorrect or incomplete shipping address.

➡️ The parcel will be automatically returned to us.
➡️ No refund (Both item price and shipping fee) will be issued under these circumstances. 
➡️ You will be blacklisted from placing future orders with us, as we bear the cost of international shipping and return logistics.

4. Local Taxes & Duties

  • All applicable local taxes, customs duties, and import fees are the sole responsibility of the customer.

  • We have no control over these charges and cannot waive or reimburse them under any circumstances.

  • Failure to pay these fees can result in delivery delays, parcel returns, or customs clearance issues — all of which are the customer's responsibility.

5. Reshipment of Returned Parcels

  • If your parcel is returned to us, you will not be able to request for a reshipment. 

6. Final Acknowledgment

By placing an international order with us, you acknowledge and accept all terms stated in this International Shipping & Failed Delivery Policy.